Refund policy

 

• If you wish to make a return, please send us an e-mail at hello@elkmarketyarn.com containing your name, adress, e-mail adress, the order number and a specification of which item/s the return relates to. You can also log in to your account in the web shop and start your return process there.

• You have 14 days to contact us for making a return after you have received your order.

• We only accept returns of unused, undamaged goods. 

• Ship the item/s for return within 7 days of the date of the notification.

• You are responsible for any damage incurred on items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.

• If possible, please provide us with a tracking number for the return shipment.

• If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.

• Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.

• If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.

• Only the items returned will be refunded, not the original shipping.

 

Elk market yarn
Lotta H Löthgren

Gamla Växjövägen 23
355 71 Uråsa

Sweden